Shipping and Returns
Delivery and Shipping
Please note that we accept orders for delivery to UK mainland destinations including the Isle of Man and Northern Ireland. Delivery to other countries and the Channel Islands is currently not possible.
Orders are subject to stock availability and we aim to deliver all orders within 3 to 5 working days. Our delivery partner Hermes will contact you once your package has been received and will update you on its status.
Our delivery charges are as follows:
- UK Mainland (excl. Scotland) £ 5.00
- Isle of Wight/Isle of Man/Scotland/Northern Ireland £10.00
It is our policy to ensure that all Mason Pearson products are supplied in perfect condition.
If, however, you are not happy with your unused purchase and wish to return it, please email firstname.lastname@example.org or call us on +44 (0)20 7491 2613 with your order number.
You will be given instructions about how to return the goods to us. Products must be unused and returned in their original packaging. Once we have received and checked the product, we will arrange your refund including your delivery charge within 14 days.
Please refers to our Terms and Conditions for further details.