Repair Booking

Is your Mason Pearson in need of a little TLC? We’re pleased to be able to assist with certain repairs to hairbrushes purchased after 2010:

 

✓ Broken or damaged pad
✓ Broken or damaged board
✗ Broken or damaged pad and board
✗ Gold foil logo repairs or re-gilds.

 

If you think your hairbrush meets the criteria for Mason Pearson repairs, please complete the form below.

Please provide the following information details to assist us in processing your repair request efficiently:

    Add Image/Document*PDF, PNG, JPG, WEBP, GIF or HEIC · max 6MB per file

    Please attach photographs of your hairbrush, and your proof of purchase if you have it.

    Our team will review your submission and get in touch to advise you whether it is possible to repair your hairbrush and what to do next.

    Repair Information

    If you’ve been advised your hairbrush can be repaired, please ensure it is clean and free of hair and dust. Then send it to our UK factory in Essex, not our London office. Please do not send us your hairbrush for repair without prior approval.

    Brush repairs are typically completed within 14 working days of receipt of the hairbrush.

    If you are sending your hairbrush to be repaired from outside the UK, please be aware that:

    • You are responsible for any customs fees or import duties when the brush is returned.
    • Some customs offices may charge duties despite there being no commercial value as a repair.
    • We recommend contacting your local post office before sending your hairbrush to avoid unexpected fees.